Many BISP beneficiaries complain fiercely about the mysterious occurrence of “Error 938” which they often face while making withdrawals from BISP funds. Such a problem may cause discomfort, which is a natural reaction, and may leave you in doubt about the account problems. However, there is good news! This blog has three sections that may surprise you. First, it focuses on understanding error 938, and then it will show you a way to fix it.

Error 938 BISP account

O Error 938 it would normally mean that your BISP account has an impediment that makes transactions impossible. Older people often experience an episode of being too tired to interact (this condition can be caused by a variety of reasons, some of which are temporary and easily resolved). Here are some potential causes:

A 938 error usually means that there is a lock on your BISP account that prevents transactions. Older people often experience an episode of being too tired to communicate (this condition can be caused by a variety of reasons, some of which are temporary and easy to fix). Here are some possible reasons:

Incomplete registration: If you do not complete all the registration processes for the BISP, your account may be inactive, thus causing the 938 error.

  • Data Discrepancies: A mismatch with your registered information and official documents (such as CNIC detail) prompts the system to raise an alarm.
  • Biometric Verification Issues: Another concern stemming from the malfunctioning fingerprint at the ATM is the 938 error.
  • Temporary account suspension: At times, BISP may require temporary suspension of your account for verification purposes. It is often a short stop and should not raise a red flag.
  • Changes to Program Eligibility: BISP eligibility criteria are subject to revision from time to time. If your circumstances no longer meet the program requirements, your account may be suspended.
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Solving Error 938: A Step-by-Step Guide

Now that you understand some potential reasons behind error 938, let's explore solutions: Now that you understand some potential reasons behind error 938. Error 938let's explore solutions: The first step is through contact with BISHOP directly You can do it through several channels: You can do it through several channels:

  1. BISP Helpline: Call 1177 (toll free) to have a conversation with a BISP customer care representative or request a call back at niroze@bisph. org. pk.
  2. BISP website: Go to the Benazir Income Support Program website ( and then go to the “Contact Us” section. You can email us, call us directly.
  3. BISP offices: If you're in our neighborhood, don't hesitate to come in. BISP has been rolled out nationally in Pakistan. The BISP site will help you find the nearest office to your location.
  4. Explain the situation: Tell BISP that you are getting confused by error 938 and don't know its cause. To begin, the particular problem and most recent experience connected to your account should be briefly described.
  5. Provide information: The BISP representative may ask you for additional information such as your CNIC number, BISP registration details or any error message you received. Be prepared to provide these details to expedite the resolution process.

Follow the instructions: Based on the reason for the error, BISP will guide you through additional steps. This may involve providing missing documentation, completing verification procedures, or waiting for a short account hold to be lifted.

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Important tips to remember

Here are some helpful tips to keep in mind:

  • Be patient: Error 938 can be explained simply by verifying the data or performing additional eligibility checks.
  • Keep records: Keep copies of any documents you send to BISP for future reference.
  • Beware of scams: Unfortunately, scammers can exploit the confusion surrounding error 938. Never share personal information or financial details over the phone or through unofficial channels. Only interact with BISP through its official channels mentioned above.

Who can help you?

When solving error 938, here are some resources that can help you:


Resolving error 938 within the Benazir Income Support Program is an essential step forward in ensuring that assistance is provided promptly to those who truly deserve assistance. Blocked transfers have been included along with outstanding payments in Pakistani government accounts, meaning slow actions by many are no longer a cause for concern. In addition, the new payment method, Campus Sides, aims to provide beneficiaries with convenience and accessibility. Such a proactive manner portrays the determined efforts of the government to benefit from instant relief to the needy, and the strategic purpose of the program is focused on increasing the provision of social services in the country in general.

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Frequently asked questions

Will I permanently lose access to my BISP benefits because of error 938?

No, in most cases, error 938 is a temporary problem. You will have no loss for this.

What documents should I bring when I visit a BISP office?

It is best to call the BISP Helpline (1177) beforehand to confirm the specific documents required for your situation. However, in general, you may need:

  • Your CNIC (original and photocopy)
  • Your BISP registration documents (if available)
  • Any error messages or notifications you receive

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