Air India today announced the launch of Cabin Executive (CE) Plus, a new app for its more than 1,200 cabin executives. The app, available on iOS devices, aims to improve guest services, manage crew assignments and quickly report cabin maintenance issues.

This app marks an important step in Air India's goal of enhancing the customer experience by providing advanced digital solutions to cabin executives.

Developed by Air India's technology and digital design teams in Silicon Valley and Gurugram, in collaboration with the in-flight services team, CE Plus offers several features:

  • Personalized customer service: Cabin executives can access guest profiles and information from previous flights, including meal preferences and special requests. The app also shows the status and updated benefits of the frequent flyer.
  • Real-time maintenance issue reporting: Cabin executives can document and photograph maintenance issues, which are then forwarded to Air India's engineering teams for resolution upon landing.
  • Improved crew coordination: The application helps assign crew positions based on aircraft requirements, simplifying operations. It also provides access to important documents, saving time and improving service quality.

Air India plans to regularly update CE Plus with new features to enhance the guest experience and empower cabin executives.

These can include personalized birthday surprises for loyalty program members, proactive service recovery, multilingual menus, AI-powered food and beverage recommendations, and a cockpit view camera to spot issues quickly.

Commenting on the launch, Air India Chief Digital and Technology Officer Satya Ramaswamy emphasized the crucial role of cabin crew as frontline ambassadors. he he declared,

Our cabin crew play a critical role in shaping the guest experience. With the Cabin Executive Plus app, our cabin executives have access to valuable data that allows them to improve our guests' journey. Whether it's fulfilling special requests or providing personalized service, this app equips our team to deliver an elevated experience. With the upcoming AI-enabled features, we anticipate that the app will be a defining factor in Air India's in-flight experience.

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